Cancellation & Refund Policy

Last updated: 13 July 2026

We understand plans change. This policy explains how cancellations, amendments, no-shows and refunds work for bookings with GetClass Sdn Bhd (Company No. 985148-U), trading as "GetClass". It forms part of our Terms & Conditions.

1. Cancellations by You

• More than 12 hours before pickup: full refund.
• 3–12 hours before pickup: 50% refund.
• Less than 3 hours before pickup: no refund, as the vehicle and chauffeur have been reserved for you.

To cancel, contact us as early as possible by WhatsApp or phone at +60 18-972 2688, or email hello@getclass.my, quoting your order reference.

2. Amendments

We will do our best to accommodate changes to your pickup time, locations or vehicle, subject to availability. Changes that increase the fare (e.g. added stops, extra hours, a larger vehicle) may require an additional payment.

3. No-Shows & Waiting Time

• If you cannot be reached at the pickup point after the complimentary waiting time (typically 15 minutes for standard pickups, and up to 60 minutes for airport meet-and-greet), the booking may be treated as a no-show with no refund.
• Additional waiting beyond the complimentary period may be charged.

4. Cancellations by Us

In the rare event we must cancel (e.g. vehicle breakdown, safety concerns or force majeure), we will offer a suitable alternative where possible or a full refund. We are not liable for any further loss beyond the fare paid.

5. Refund Processing

• Approved refunds are made to the original payment method.
• Refunds are typically processed within 7–14 business days, depending on your bank or payment provider.
• Payment-gateway or bank fees, where applicable, may be non-refundable.

6. Promotional Bookings

Bookings made with a discount or voucher code are refunded based on the actual amount paid. Voucher codes themselves are non-refundable and non-transferable.

7. Contact

GetClass Sdn Bhd (Company No. 985148-U) — UG 5, The Scott Garden, Old Klang Road, 58200 Kuala Lumpur, Malaysia.
Bookings: +60 18-972 2688 · Email: hello@getclass.my